1.1 Do I need to open an account in order to shop with you?
No, you don’t need to. You can make purchases and check out as a guest every time.
1.2 How do I order?
Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.
1.3 I have problems adding items to my shopping cart
You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.
1.4 How do I pay for my orders?
We accept payments via Paypal and all major credit and debit cards such as Mastercard, VISA and American Express.
2. SHIPPING & DELIVERY
2.1 When will my order be processed?
All orders will be shipped within 48 hours of your purchase.
2.2 How long will it take for me to receive my order?
We typically ship within 48-72 hours of your order. If there are any issues with delivery, we will contact you immediately.
2.3 How can I track my delivery?
Once the order has been in the mail, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with USPS.
2.4 I’ve received a defective item, what should I do?
We apologize if you had received a defective item from us. Please contact us at email@example.com with a snapshot of the product and we will get back to you as soon as we can.
2.5 I’ve received an incorrect item, what should I do?
We apologize for sending you the wrong item. Please contact our Customer Care Team at firstname.lastname@example.org and we will get back to you as soon as we can.
2.6 I have not received my parcel, what should I do?
Kindly drop an email to us at email@example.com if you have not received your parcel after 10 working days and we will assist you accordingly.